Forum Discussion

Jdecker's avatar
Jdecker
New Poster
5 years ago

Internet

I haven't had it working since September and can't get anybody to come out, I'm about sick of it and I'm irritated the tech support is horrible. Oh I also have to pay the bill still so that's just swell

Data Management
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning Jdecker,

     

    Thanks for reaching out, I can certaing help.  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 2, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

     

    Please let us know how the site visit goes.

     

    Thanks,

    Liz

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Could you elaborate on what issues you're experiencing?

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Jdecker,

     

    Thanks for reaching out, I can certaing help.  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 2, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

     

    Please let us know how the site visit goes.

     

    Thanks,

    Liz

     

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning Jdecker,

       

      Just following up on your site, I see it's back online and running well now since the site visit. If you have any other concerns feel free to drop by the community again.

       

      Thanks,

      Liz