Invalid OpenID or Credentials

[sharleen]

I'm unable to access my account. It's giving me this error message " Invalid OpenID or Credentials". Please advise A.S.A.P.

[Amanda · Accepted solution]

Hi Sharleen,

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

Thank you

Amanda 

[GabeU]

@sharleen

A few other people had been experiencing this issue, but I hadn't seen anything regaring it in a few weeks.  

Still, it's something the reps will have to help you with.  They are on M-F from approximately 8AM to 5PM EST, so the earliest you may hear from one is tomorrow (Monday).  

[Amanda · Accepted solution]

Hi Sharleen,

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

Thank you

Amanda 

[sharleen · Accepted solution]

I'm no longer getting that error and I am able to access my account. Thank you!!

[Amanda]

Hi hciclos, please send me a private message with the e-mail addresses experiencing the error. The only way to clear the error is a manual process in our database, or by making a new e-mail address. 

Thank you

Amanda

[IdahoElk]

Still having this problem. have had it for over 2 months.