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Invalid OpenID or Credentials

sharleen
Freshman

Invalid OpenID or Credentials

I'm unable to access my account. It's giving me this error message " Invalid OpenID or Credentials". Please advise A.S.A.P.

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Amanda
Moderator

Re: Invalid OpenID or Credentials

Hi Sharleen,

 

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

 

Thank you

Amanda 

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sharleen
Freshman

Re: Invalid OpenID or Credentials

I'm no longer getting that error and I am able to access my account. Thank you!!

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5 REPLIES 5
GabeU
Distinguished Professor IV

Re: Invalid OpenID or Credentials

@sharleen

 

A few other people had been experiencing this issue, but I hadn't seen anything regaring it in a few weeks.  

 

Still, it's something the reps will have to help you with.  They are on M-F from approximately 8AM to 5PM EST, so the earliest you may hear from one is tomorrow (Monday).  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator

Re: Invalid OpenID or Credentials

Hi Sharleen,

 

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

 

Thank you

Amanda 

View solution in original post

sharleen
Freshman

Re: Invalid OpenID or Credentials

I'm no longer getting that error and I am able to access my account. Thank you!!

View solution in original post

Tags (1)
IdahoElk
New Poster

Re: Invalid OpenID or Credentials

Still having this problem. have had it for over 2 months.

Amanda
Moderator

Re: Invalid OpenID or Credentials

Hi hciclos, please send me a private message with the e-mail addresses experiencing the error. The only way to clear the error is a manual process in our database, or by making a new e-mail address. 

 

Thank you

Amanda