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AOL is blocking E-mail from Hughesnet addresses -

New Member

AOL is blocking E-mail from Hughesnet addresses -

There used to be a section in support where we could just list the e-mail addresses that we were blocked from sending to, but I cannot find it.  Going to customer support, no one seems to know what I am talking about.  I am currently blocked by AOL - is anyone else experiencing this?  Where do I list this so the block which AOL has placed against Hughesnet can be removed?  And NO, I am not interested in spoofing my  modem so AOL will not know I am with Hughes!  I don't want to SNEAK in, I want the block removed!

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Accepted Solutions
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Hello All,

I've received an update. Our e-mail support team was able to send an email to a test AOL account using a hughes.net e-mail account. They reported there was no issues sending to AOL. The header that was provided to us by Terry indicates there was an individual block placed on that e-mail address. If the person you are trying to e-mail to has accidentally filtered you as spam, or their mailbox has filtered you as spam, they will need to place you on their safe senders list. This is especially true if you are sending daily e-mails that may cause the other person's inbox to inadvertently mark you as spam.

Please check with these users from AOL to make sure that you are on their safe senders list and re-try the messages again. If you still experience issues after this, please let us know.

Thank you.
Amanda
31 REPLIES 31
Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Hi Terry,

We'd like to get to the bottom of this. When you say you are blocked by AOL, there are numerous circumstances that could arise. Are you unable to send to an e-mail address hosted by AOL? Are you using an AOL e-mail address and having trouble sending or receiving? If you are unable to send or receive from an AOL hosted address, are you using a HughesNet provided e-mail or a 3rd party one? Please let us know so we can assist you better.

Thank you,
Amanda
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I am having the same issue. I have one friend who uses AOL for her business email and I am not able to send her an email from Hughesnet email.  I thought it was a problem with my friend's email address, however that is not the case as she has assured me. Hughesnet has been known to block certain domains in the past, so I should have known it was happening in this case as well.  I get a huge email with cutesy ads and other crap from Hughesnet including this message:

There was an issue delivering your XXXXXXXX message to  envelope icon User name of email address not valid
Get It Delivered!
Step one Check the XXXXXX part of XXXXXXX for misspellings or missing letters. If you find an error, correct it in your contacts list or address book for next time.
Step two If the address looks correct, there might be an issue with the recipient's domain. If necessary, contact your recipient another way (e.g., phone or text message) to confirm their email address. Or contact your mailbox provider for help.

So, I am also reporting censorship/blocking of domains by Hughesnet. Nothing new, getting old.
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I just had another email to an AOL address blocked, so I contacted hughesnet support and chatted with Summer Hendrix who told me to do this:
Summer Hendrix: Once your on the www.systemcontrolcenter.com site, Click the I icon to launch the Advanced pages. On the left menu, click the Web Acceleration link. Click the Control link.Check (to disable) or uncheck (to enable) the box beside Disable Web Acceleration and then click the Submit button.

I don't know if that will do the trick, but will test it and let you know on this forum.
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

My  E-mails to two different AOL addresses are being blocked by AOL.  This happens when an E-mail provider gets a ton of SPAM from some specific domain, and they block all E-mail from that domain.  It can only be resolved when Hughes contacts AOL and works out the reason for, and the removal of, their block.  Meanwhile, I RECEIVE from AOL just fine, and I both send and receive from all other addresses fine.  This happens using Eudora or web-mail either one. 

Meanwhile, I use Hotmail for any mail I want to send to an AOL address, and it works fine.

I reported this to Hughes earlier, and their proposed 'solution' was to change some values in my modem - which I declined to do.  I don't need some stop-gap work-around that could cause other problems, I need Hughes to contact AOL and resolve this.



Moderator

Re: AOL is blocking E-mail from Hughesnet addresses -

Hi Terry and Sally,

Can you both e-mail us directly at communitysupport@hughes.com with a copy of the bounceback email header indicating the stoppage? We need this information to see where exactly the e-mails are being tied up.

I appreciate your involvement into getting this resolved, we have no qualms about getting this fixed for anyone affected.

Thanks,
Amanda
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I have just sent mine. Two emails bounced back just now even after following Summer's instructions. No more tweaking MY system, it's a HUGHESNET problem.
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

Here is my case number:45746464
New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I sent mine also -

I have hit this before, with a smaller domain than AOL, and it took moving heaven and earth to get them to unblock messages from EarthLink (the service I was using at the time).  Everyone keeps saying have the mail recipient contact their web-service, since they are the ones doing the blocking - but that does NOT work.  Only when the SENDING domain contacts the RECEIVING domain can the block be removed.

New Member

Re: AOL is blocking E-mail from Hughesnet addresses -

I noticed this issue reported in the past and the "advice"/resolution was that it was AOL's fault and their users needed to contact AOL to resolve it. I have to wonder if that was true.