Forum Discussion
Limited connectivity/zero connectivity 2000s
I’ll try to make this as concise as I can. The first week of may our internet quit. I pulled up the system control page and saw errors that I knew were not the usual ones. After an hour on the phon...
Good morning Shelby947,
Thank you for your patience while we investigated your case. Engineering is suggesting we replace your modem, radio, and cables. Your complimentary dispatch is currently scheduled for our earliest available slot: Thursday, Jun 21, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #113194988 if you need to reschedule. Please let us know how the site visit goes.
It's been about 24 hours since the repair man was here (it's always the same guy, so that's kind of nice). I tentatively think it's all better now. I reserve the right to come back and tell you it's not, though, because that's the way my luck goes most of the time lol.
He replaced the cable and the radio transmitter. He did not replace the modem--that would have been the third new modem and he did not believe the modem was the problem. I agree with him, however, it would have been kind of nice to have all three be brand new so that we could eliminate all three if this begins happening again. I'll just cross my fingers that it doesn't.
I have had ZERO diagnostic codes and system state codes--besides the ones that tell me all is well. Before he came, every time I ran a connectivity test, I was losing at least 30% and usually 50%--sometimes 90%. Now I'm at zero.
Now that it works correctly, it's easier to see that it has been in a bad way for quite some time. It's so much faster now.
Anyway, I'll be back if I begin seeing errors again, but for now, it's working well.
Thank you to Liz and the engineers for all of your help.
So good to hear that, Shelby947, thanks for letting me know! The community is always here if you have additional concerns.
