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capnzathrus's avatar
capnzathrus
Sophomore
6 years ago
Solved

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

capnzathrus's avatar
capnzathrus
Sophomore
6 years ago

I am aware of all the functions of the modem and had even re-installed the former modem manually. Troubleshooting  is not what I need. There is an issue with the dish that needs repaired. Your questions were going to lead to your quoting FAP, which I already stated is not the issue. I started a new thread, because Liz sending a new modem seemed to be a solve to the problem in this one. In the new thread, I clarified my current problem.

MarkJFine's avatar
MarkJFine
Professor
6 years ago

No, I wasn't going to bring up FAP. I was looking for something else.

And no, since the problem is not solved, please keep it to one thread.