It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thank you BirdDog.
GabeU, my expectations are reality! I don't expect to get 25m all the time, I would be happy if I got 10m consistently, but can't even get that. What reality do you expect the service to deilver??
Sorry GabeU, I meant the last post comment for Maratsade, just wondering what speeds he expects to get.
swissvalleygal, Liz was trying to help you here: https://community.hughesnet.com/t5/Tech-Support/GEN-5-Beam-5-DO-NOT-BUY-GEN-5/td-p/101347/page/2
You never replied or provided the test results she requested.
Good morning GweRDSKNS,
Thank you for this update. Do let us know how the site visit goes this weekend. I did inquire with engineering if there are planned improvements for your beam, I have yet to hear back, but I'll let you know once I do.
Hi GweRDSKNS,
I'm glad you found the community, thank you for posting your speed test results. I pulled up your account and ran diagnostics on your site and found the equipment to be working normally. Engineering is already in the process of taking steps toward improving performance on your beam. I will ping them for an update on their progress and let you know when to expect these improvements to be rolled out to you.
Your patience and understanding are much appreciated.
This is a technical support site. You may want to start your own topic so your issues can be addressed and fixed. Complaining will not fix the issues you are having with your system, nor will it help anyone else fix theirs. You'd get a lot more out of this site if you posted your specific issues under your own thread and worked proactively with the Hughesnet staff to troubleshoot your system.
*I am not a Hughesnet employee or representative.
Thanks, I will post results after the site visit. Hopefully this will fix the issue.
You did exactly what you were supposed to do when there is a problem, and there's no doubt that tech support dropped the ball and didn't do what they said they were going to do. That shouldn't have happened, and I'm sorry it did. You definitely should have been called back when they told you they would. They shouldn't have left you hanging like that.
Now that you're here, though, have no fear. You will receive help from the reps on here.
I'll also tag the aforementioned reps so that they will be sure to see this thread and help you. It can take them a little time to answer, but they will. But, again, it won't be until tomorrow at the earliest, as they aren't online on the weekends.
P.S. As of now you have plenty of tests in, so you don't really need to run anymore. You certainly can if you wish, but at this point there are enough results to give the reps and/or engineers what they need to start helping. :)
Thank you, I wiil wait to hear back from you.
I feel for you. I have been going through this same thing since Nov 2017. Everytime I spend 2 hours talking to support they tell me everything is fine. I have a business and can tell you it is not. The connection and speed is all over the board. Since June 28 I have been at dial up speeds. It is a waste of time to talk with s upport. I have spend over 20 hours talking with support and trying their ridiculous processes. This is not changing and it is because of tooooo many people on a service that is not working correctly - my opinion. Wasted time, lost income, lost clients and frustration is all I have to show for my monthly payments to HughesNet.
I have not heard back from Liz since Monday (7-2-18), but was called from Tier 4 support on Tuesday (7-3-18). The suppoot engineer made several attempts to troubleshoot my system and stated all equipment is working normally, he re-booted the modem and said he cannot fix the issue. He stated there is a KNOWN ISSUE in my area. He did not elaborate as to what exactly the issue is, but has scheduled a technician to come out and point my dish to a different satellite.
