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GweRDSKNS's avatar
GweRDSKNS
Freshman
7 years ago

Low and unreliable speeds at any time of day/night on newly installed Gen5

I have had slow/broken internet since installation. Whast is the problem? I have called support numerous times and was promised callbacks but never got any. Here are my speed test results. Can anyone...
Performance
speed
  • Liz's avatar
    Liz
    7 years ago

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz's avatar
Liz
Moderator

Good morning GweRDSKNS,

 

Thank you for this update. Do let us know how the site visit goes this weekend. I did inquire with engineering if there are planned improvements for your beam, I have yet to hear back, but I'll let you know once I do.

 

GweRDSKNS's avatar
GweRDSKNS
Freshman
7 years ago

Thanks, I will post results after the site visit. Hopefully this will fix the issue.

  • GweRDSKNS's avatar
    GweRDSKNS
    Freshman
    7 years ago
    Tech came out and re-pointed my dish to the newer echostar 19 satellite and it has made a big difference in my speed tests (up between 10mbps to 16mbps, haven’t seen speeds above that yet. However, i still can’t maintain a video feed from my security camera which uses about 128kbps upload. It will now let me see the video before it drops back down to “0”. I have to keep reselecting it to view. I Am currently monitoring it to see how the system now preforms.
  • Liz's avatar
    Liz
    Moderator
    7 years ago

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.