Forum Discussion

hamradio's avatar
hamradio
Senior
5 years ago

Modem / Connection failure

For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Tr...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

     

    Thanks,

    Liz

     

hamradio's avatar
hamradio
Senior

Now worse... Failed many times durinf past hour.  Multiple resets sometimes fixed for a few minutes, sometimes not.

See image for details.

hamradio's avatar
hamradio
Senior
5 years ago

Been trying to post for > 1 hour...   Multiple connection failures all afternoon into evening.   Dozens of modem resets...

Only a few minutes of online time between hours of failures and resets.

See Image..

Good that Hnet was working long enough to post this - I hope!

Woody

Liz 

 

See the image:

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    The beam has been having on-again/off-again issues since the weekend.

    It's either the rain in San Diego, user loading, or someone on the beam is running something that's messing it up the software.

    I tend to think it's the middle one, since it seems to occur during peak-ish hours (even for a pandemic).

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      5 years ago

      Yeah...

      SDO has been having issues the last few weeks...  Mark on 068 gets the same errors...  Where as I, on 066 get frequent DNS lookup failures, or just generic timeouts when trying to connect to a website yet modem reports perfectly fine.

      • hamradio's avatar
        hamradio
        Senior
        5 years ago

        Thanks for the info.

        Is there anyway to obtain repair status reports?

        FWIW, I experiened the last occurance between 2:30 PM EST and 8:30 PM

        Woody


        .

         

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Another 68-er here, with issues too, mostly since the weekend.  

       

      MarkJFine wrote:

      The beam has been having on-again/off-again issues since the weekend.

      It's either the rain in San Diego, user loading, or someone on the beam is running something that's messing it up the software.

      I tend to think it's the middle one, since it seems to occur during peak-ish hours (even for a pandemic).