Forum Discussion

hamradio's avatar
hamradio
Senior
5 years ago

Modem / Connection failure

For the past several days, I have lost connectivity many times.   The problem is chronic. A power-down reset of the HT2000 usually fixes it.   Sometimes the modem status is OK, sometimes it says - Tr...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

     

    Thanks,

    Liz

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Yeah...

SDO has been having issues the last few weeks...  Mark on 068 gets the same errors...  Where as I, on 066 get frequent DNS lookup failures, or just generic timeouts when trying to connect to a website yet modem reports perfectly fine.

hamradio's avatar
hamradio
Senior
5 years ago

Thanks for the info.

Is there anyway to obtain repair status reports?

FWIW, I experiened the last occurance between 2:30 PM EST and 8:30 PM

Woody


.

 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hello folks,

     

    Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi folks,

       

      This was addressed by engineering last Wednesday. Please let me know if you're still seeing the same behavior.

       

      Thanks,

      Liz

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        So far so good, but it's not the weekend. 

        Things break when you guys are off.  :)