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Modem Lights go off HT2000W-System, Transmit & Lan

Freshman

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Uploads to HN.jpg

Senior Instructor

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Understand, but that only tells me something is broken between you and Billings.

Maybe a look at http://192.168.0.1/limited.html#!/diagnostics/curr_hour_history


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Im just tired of fighting Hughes to get a PROBLEM FIXED.. No more calls.. Will shut it down and have a different system installed. Will worry about it later,. Thanks for your input....

Freshman

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Your asking for things that are not happening.. I call Hughes when they are, buy 35 min wait to get them and ....We cant find any transmit problem..

Senior Instructor

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Look, forget about telephone help. This is the right place to ask.

 

@Liz

@Amanda

@Jorge

@Hal

(and any recent others that I may have inadvertently left out)


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Moderator

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Hello Hunter74083,

 

 I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date  or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!

*Felicia*

Freshman

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Thank you very much Felicia. System is running like it should now.  Tech knew his systems. Thank you again..

Moderator

Re: Modem Lights go off HT2000W-System, Transmit & Lan

Hunter74083,

You are very welcome! Glad to hear you're up and running again.