Solved: Re: Modem replacement Attn: Rep - Hughesnet Community

schalid · ‎03-13-2020

Hey hughesnet Rep, does it really take 3 to 5 days to ship a replaement?

Liz · ‎03-13-2020

Hi schalid,

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

Liz · ‎03-13-2020

Hi schalid,

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz · ‎03-16-2020

Good morning schalid,

Just following up on this, I see your tracking number now, your modem should be arriving tomorrow. I'll private message you your tracking number.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!