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Modem replacement Attn: Rep

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schalid
Sophomore

Modem replacement Attn: Rep

Hey hughesnet Rep, does it really take 3 to 5 days to ship a replaement?
1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Hi schalid,

 

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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2 REPLIES 2
Liz
Moderator
Moderator

Hi schalid,

 

Yes, it can take up to that long, but I've heard of some customers receiving their modem replacement earlier, although that is not the norm.

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Good morning schalid,

 

Just following up on this, I see your tracking number now, your modem should be arriving tomorrow. I'll private message you your tracking number.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!