Forum Discussion
Modem suddenly starts taking 1 hour to aquire an internet connection in A.M. only. Why?
Up until 3 days ago, I could aquire an internet connection (lit "system" light) in under 2 minutes. As of 3 days ago, it took me 20 minutes to aquire an internet connection. As of yesterday, and agai...
Tech arrived on time Friday afternoon. He stated that the "signal strength" was 81 at the time of his arrival. He aligned the dish and obtained a signal strength of 111.
Today, Saturday morning, I was able to obtain internet in approximately 1 minute so it would appear that the problem was solved by dish realignment.
I still do not understand how I was able to obtain an internet connection during the afternoons but not in the mornings; however, the immediate problem has been solved and that is all that matters at this time.
Thanks again, Liz, for your assistance.
Thanks for checking! There's no need, I'm going to dispatch a complimentary tech to your site to address your concerns. The soonest I can get someone there is this Friday. Do you prefer a morning or afternoon appointment?
-Liz
An afternoon appointment works best for me this week. Thanks, Liz.
Thanks for letting me know!
Your dispatch is currently scheduled for Friday, Jun 12, 2020 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. I hope the visit goes well!
-Liz
Just an FYI prior to my Friday afternoon tech visit. I turned on the modem at 1354 this afternoon, Tuesday, 6/9/2020, and had an internet connection in 60 seconds.
Tech arrived on time Friday afternoon. He stated that the "signal strength" was 81 at the time of his arrival. He aligned the dish and obtained a signal strength of 111.
Today, Saturday morning, I was able to obtain internet in approximately 1 minute so it would appear that the problem was solved by dish realignment.
I still do not understand how I was able to obtain an internet connection during the afternoons but not in the mornings; however, the immediate problem has been solved and that is all that matters at this time.
Thanks again, Liz, for your assistance.
