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Advanced Tutor

8 years ago

Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...

Distinguished Professor IV

8 years ago

alacatr wrote:
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.

If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.

alacatr wrote:
You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.

Hughesnet isn't, and never has been, rated as such. You might want to improve your research.

TripleMRanch

Junior

8 years ago

10/23/2017 05:50 PM,"9168","448"
10/21/2017 11:48 AM,"904","2214"
10/21/2017 11:25 AM,"882","2655"
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10/15/2017 02:25 PM,"754","1431"
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10/14/2017 09:19 AM,"236","881"
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01/12/2017 08:26 PM,"25653","296"
01/12/2017 07:55 PM,"24747","210"
01/12/2017 07:33 PM,"28839","150"
12/06/2016 11:18 AM,"934","539"

Here are all my speeds from your speed tester

GabeU
Distinguished Professor IV
8 years ago
Copy Link
TripleMRanch

Rather than posting your test results on someone else's thread, you shout put them on the one you started. The one where Amanda asked you for test results, and asked you other questions.

Quit screwing around and start doing what is asked of you to address your issue.
TripleMRanch
Junior
8 years ago
Copy Link
Lets look at the reviews for hughes net
https://www.consumeraffairs.com/internet/hughes.html
https://www.trustpilot.com/review/internet.hughesnet.com
GabeU
Distinguished Professor IV
8 years ago
Copy Link
TripleMRanch

Great, now why don't you quit screwing around and work on fixing your issue. Trying to explain to you why unsolicited reviews need to be taken with a HUGE grain of salt would be a waste of my, your, and the OP's time. You should just stick with working on your issue (which, at this point, is becoming evident that you really don't want to and are here to troll).

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Tutor","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:47070":{"__typename":"User","id":"user:47070","uid":47070,"login":"macsociety","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS00NzA3MC0xMzY4aTAyQzlBNDdGNjAzMjg5MUQ"},"rank":{"__ref":"Rank:rank:16"},"email":"","messagesCount":311,"biography":null,"topicsCount":28,"kudosReceivedCount":77,"kudosGivenCount":23,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-29T13:59:30.601-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":2,"ssoId":null,"entityType":"USER","eventPath":"community:ssqng67387/user:47070"},"ForumTopicMessage:message:84172":{"__typename":"ForumTopicMessage","uid":84172,"subject":"New Gen 5 owner in Northern California (slow as molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

Kind of stinks since it was just installed yesterday.

Anyway, last speed test I ran was 1.1Mbps down. Sheesh.

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

In case this can help.... I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

Thanks for the ear.

Thomas

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10/15/2017 02:25 PM,\"754\",\"1431\"
10/15/2017 02:18 PM,\"468\",\"1190\"
10/15/2017 02:17 PM,\"499\",\"562\"
10/15/2017 02:15 PM,\"659\",\"659\"
10/15/2017 02:13 PM,\"482\",\"747\"
10/14/2017 09:19 AM,\"236\",\"881\"
10/13/2017 02:13 PM,\"1397\",\"2615\"
10/13/2017 02:11 PM,\"1683\",\"1649\"
10/13/2017 01:40 PM,\"1933\",\"1225\"
10/12/2017 08:27 PM,\"108\",\"12\"
10/12/2017 04:18 PM,\"236\",\"715\"
10/12/2017 10:05 AM,\"380\",\"710\"
10/12/2017 09:38 AM,\"1185\",\"2937\"
10/11/2017 12:45 PM,\"614\",\"2565\"
10/11/2017 12:44 PM,\"401\",\"2503\"
10/11/2017 12:41 PM,\"573\",\"1519\"
10/11/2017 09:25 AM,\"1332\",\"2036\"
10/11/2017 01:49 AM,\"5264\",\"2087\"
10/10/2017 10:07 PM,\"78\",\"15\"
10/10/2017 04:29 PM,\"243\",\"1167\"
10/10/2017 04:22 PM,\"221\",\"1627\"
10/10/2017 10:12 AM,\"1733\",\"2919\"
10/10/2017 10:11 AM,\"2486\",\"2421\"
10/10/2017 10:10 AM,\"1409\",\"2379\"
10/10/2017 10:09 AM,\"15215\",\"2714\"
10/10/2017 10:07 AM,\"10648\",\"646\"
10/09/2017 10:49 AM,\"4370\",\"3159\"
10/09/2017 10:48 AM,\"3691\",\"773\"
10/09/2017 10:47 AM,\"3413\",\"2962\"
10/09/2017 10:45 AM,\"15153\",\"2670\"
10/09/2017 10:44 AM,\"22375\",\"2568\"
10/09/2017 10:35 AM,\"5242\",\"961\"
10/07/2017 01:07 AM,\"16909\",\"2466\"
10/07/2017 01:05 AM,\"1290\",\"1257\"
10/07/2017 01:04 AM,\"8805\",\"1564\"
10/07/2017 01:03 AM,\"15583\",\"620\"
10/06/2017 02:24 PM,\"421\",\"476\"
10/05/2017 09:42 AM,\"533\",\"677\"
10/05/2017 09:41 AM,\"814\",\"2719\"
10/05/2017 09:07 AM,\"2611\",\"2561\"
10/05/2017 09:04 AM,\"858\",\"2621\"
10/05/2017 08:58 AM,\"2195\",\"2510\"
10/05/2017 08:58 AM,\"6477\",\"2315\"
10/04/2017 06:53 PM,\"289\",\"2734\"
10/04/2017 06:24 PM,\"555\",\"2828\"
10/04/2017 06:23 PM,\"506\",\"637\"
10/04/2017 06:06 PM,\"904\",\"2177\"
10/04/2017 06:04 PM,\"599\",\"2194\"
09/25/2017 08:51 PM,\"147\",\"1094\"
09/25/2017 08:30 PM,\"187\",\"602\"
03/07/2017 09:48 PM,\"19416\",\"460\"
01/12/2017 08:26 PM,\"25653\",\"296\"
01/12/2017 07:55 PM,\"24747\",\"210\"
01/12/2017 07:33 PM,\"28839\",\"150\"
12/06/2016 11:18 AM,\"934\",\"539\"

Here are all my speeds from your speed tester

","body@stringLength":"3233","rawBody":"

Here are all my speeds from your speed tester

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My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

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My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

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alacatr wrote:
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.

alacatr wrote:
You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.

Hughesnet isn't, and never has been, rated as such. You might want to improve your research.

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wrote:
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.

wrote:
You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.

Hughesnet isn't, and never has been, rated as such. You might want to improve your research.

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TripleMRanch

Rather than posting your test results on someone else's thread, you shout put them on the one you started. The one where Amanda asked you for test results, and asked you other questions.

Quit screwing around and start doing what is asked of you to address your issue.

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Rather than posting your test results on someone else's thread, you shout put them on the one you started. The one where Amanda asked you for test results, and asked you other questions.

Quit screwing around and start doing what is asked of you to address your issue.

Lets look at the reviews for hughes net

https://www.consumeraffairs.com/internet/hughes.html

https://www.trustpilot.com/review/internet.hughesnet.com

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Lets look at the reviews for hughes net

https://www.consumeraffairs.com/internet/hughes.html

https://www.trustpilot.com/review/internet.hughesnet.com

TripleMRanch

Great, now why don't you quit screwing around and work on fixing your issue. Trying to explain to you why unsolicited reviews need to be taken with a HUGE grain of salt would be a waste of my, your, and the OP's time. You should just stick with working on your issue (which, at this point, is becoming evident that you really don't want to and are here to troll).

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