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New Gen 5
Hello, I am a new customer that just got Gen 5 installed yesterday. Last night while my wife and I were using it we noticed things were very slow. Before getting the service I did my research and k...
Hi Roseht,
Thank you again for replying to my PM and working with us to address your concerns. All the details are in my last PM to you. Please don't hesitate to contact us again if you have any additional concerns, we're glad to help.
C0RR0SIVE wrote:Most important points:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
Since the Gen 5 modem has the router built in how will the diagnostics such as this change? Tech Support seemed to always point their finger at the router as being the problem (probably with cause), I'm just curious how it being part of the modem will complicate the troubleshooting.
Should probably state no third party router or wifi... We are using macros and I haven't had time to update them or come up with new testing methods.
