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New Gen 5
Hello, I am a new customer that just got Gen 5 installed yesterday. Last night while my wife and I were using it we noticed things were very slow. Before getting the service I did my research and k...
Hi Roseht,
Thank you again for replying to my PM and working with us to address your concerns. All the details are in my last PM to you. Please don't hesitate to contact us again if you have any additional concerns, we're glad to help.
Thanks for the information C0RR0SIVE, I just checked and it says I am connected to Echostar 17. I'll run the speed test tonight, but I believe I am supposed to be connected to Echostar 19? As far as LOS I live on top of a hill, and dish is on my roof with the nearest obstruction being .5 miles away. When signing up I signed up for full Gen 5, seems I am on the old Satellite which to my understanding is under heavy load.
Hrm, I am not aware of them selling Gen5 service on Echostar 17 just yet... Should only be Echostar 19... But the slow speeds are kind of expected right now with Echostar 17 since its pretty much overloaded... I personally wouldn't bother with speedtests unless I wanted to make a record of what I am seeing for now, as they wont be of much use currently..
Liz, do you have any insight on why he/she would be on Echostar 17 instead of Echostar19?
- Thanks for the quick response I appreciate it, I'll wait for Liz to respond.
Good morning Roseht,
Welcome and thanks for posting. I was able to pull up your account and confirm that you are on EchoStar 17, which is odd. Let me investigate further as to why. As C0RR0SIVE indicated, we're not yet providing Gen 5 plans via EchoStar 17.
Your cooperation, patience, and understanding are much appreciated.
- Thanks for the update. I'm sure it's well known but it was very slow again last night, hoping this can be resolved soon.
