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New Gen5 WiFi doesn't work reliably

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Sophomore

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just fine.  I have mostly Apple devices (Laptop, iPad, iPhone, and AppleTV). But then after a few hours the 5 GHz network wouldn't show up (and no, I didn't move out of range).  After fiddling around for probably 8 hours, it seemed that the 4 different networks (2.4, 5.0, 2.4 Guest, and 5.0 Guest) would intermittently work.  I couldn't find the 5.0 GHz network, but could find the 5.0 GHz Guest Network. Then 20 minutes later I could find the 5.0 GHz network, but not the guest network, etc.  I reset the modem (unplugging and plugging back in) about 20 times over several hours. When plugged back in all seemed to show up, but it would only last a few minutes and then one would disapper again.  I have a good strong full signal where I was testing it.  It was absolutely infuriating.  I finally just gave up and turned off all of the built-in WiFi networks and connected my Apple Airport Extreme router again and eveything has worked just fine since.  What is going on with the HughesNet router?  I would appreciate any response, but especially from HughesNet Tech Support person. 

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Moderator
Moderator

Re: New Gen5 WiFi doesn't work reliably

Good morning mmollinet,

 

Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

 

Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

33 REPLIES 33
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Distinguished Professor III

Re: New Gen5 WiFi doesn't work reliably

Not a HN support person (this is a community site, so 99% of people posting here are customers), but I just wanted to say that I have actually fewer problems with Apple products than with Windows products.  Everything always seems to just work with Apple. With Windows, not so much. In any case, I think your issue is likely a problem somewhere in your network. There are very knowledgeable people posting here, and I'm sure someone will come to the rescue and help you troubleshoot.  Hughes people won't be here until Monday. 

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Distinguished Professor IV

Re: New Gen5 WiFi doesn't work reliably

@mmollinet

 

Though I'm not a tech and do not work for HughesNet, I can tell you that some people have been having issues with the 5Ghz radio in the HT2000W.  HughesNet is aware of the problem and they are working on a solution.  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: New Gen5 WiFi doesn't work reliably

Hello mmollinet,

 

Welcome to the community and thank you for posting. As GabeU mentioned, our engineers are aware of this and have an update slated for release soon to address this 5 GHz network behavior. Once I have any updates to share on this release, I'll let you know.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: New Gen5 WiFi doesn't work reliably

Good morning mmollinet,

 

Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

 

Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Highlighted
Freshman

Re: New Gen5 WiFi doesn't work reliably

Hopefully this rolls out soon.  I just switched to Gen5 a few days ago and the problem is very obvious for me because WiFi goes down several times a day.  It is very frustrating.

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Distinguished Professor IV

Re: New Gen5 WiFi doesn't work reliably

@dredman

 

In lieu of the fix, you could try using the 2.4Ghz radio or use a 3rd party router, if you have one. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: New Gen5 WiFi doesn't work reliably

The 2.4 GHz radios seemed a bit finicky too, but better than the 5.0 GHz.  But as I mentioned, I finally just gave up and turned all of the built-in WiFi off and used my Apple Airport Extreme which auto-adjusts from 2.4 GHz to 5.0 GHz, depending on where you are in the home and which bandwidth works best for that device in that location.  Seem to be getting great speeds so far juts using my Apple router.

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Spectator

Re: New Gen5 WiFi doesn't work reliably

I have the same problem, but even when I use a 3rd party router.  My signal strength shows to be excellent, but I have no internet connectivity.  If there is a fix in the plans, I hope it happens soon and would appreciate an update.  I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities.  I was happier with the 4 Gen. 

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Distinguished Professor IV

Re: New Gen5 WiFi doesn't work reliably


@ctdodd wrote:

I have the same problem, but even when I use a 3rd party router.  My signal strength shows to be excellent, but I have no internet connectivity.  If there is a fix in the plans, I hope it happens soon and would appreciate an update.  I work from home and my husband has to conduct some of his work from home and this causes a severely negative impact on our work abilities.  I was happier with the 4 Gen. 


It sounds like your issue is, at least in part, different from the issue in this thread if it is doing the same on your third party router.  You should start your own thread to receive help with the issue you are experiencing.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro