Forum Discussion
New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
Wi-Fi 5G dropped out again after being OK for about a day. Since HughesNet has known about this problem for some time and a fix is being developed, will HughesNet contact every Gen5 customer to let them know when they can start using 5G reliably? If no such contact is forthcoming, customers will have to assume that Gen5 continues to be too unreliable to be recommended to their friends.
Trust me when I say I feel your pain. I've spent a lot of time looking for an expedient way to get the 5GHz radio to work after it crashed because when it works, it's awesome. So I also hope they find out why it's happening and squash it... quickly.
Only when the fix is found, fully tested, and known to work reliably in the system will they start rolling out updates - so it's going to take some time. Typically they will accompany that with an announcement here to notify people, but I have also seen email notices sent for such things in the past.
