Forum Discussion

mmollinet's avatar
mmollinet
Sophomore
9 years ago
Solved

New Gen5 WiFi doesn't work reliably

I recently upgraded to the Gen5 system.  I was excited that they now included a WiFi router.  Everything seemed to work just fine when I first set it up.  Both the 2.4 and 5 GHz seemed to work just f...
  • Liz's avatar
    Liz
    9 years ago

    Good morning mmollinet,

     

    Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.

     

    Your patience and understanding are much appreciated.

     

     

mweasner's avatar
mweasner
Sophomore
9 years ago

Wi-Fi 5G dropped out again after being OK for about a day.  Since HughesNet has known about this problem for some time and a fix is being developed, will HughesNet contact every Gen5 customer to let them know when they can start using 5G reliably?  If no such contact is forthcoming, customers will have to assume that Gen5 continues to be too unreliable to be recommended to their friends.

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

Gen5 is not unreliable.  The 5Ghz radio in the HT2000W modem is (at this time).  

 

Conversely, as has been stated time and time again, for the time being, one can use the 2.4Ghz radio, or their own 3rd party router.  

 

Gen5 itself is fine.