Forum Discussion
New Gen5 WiFi doesn't work reliably
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
mweasnerThere are several technical complications trying to make a 4-band 5GHz wifi radio work on a system like this to get the maximum speed out of it.
C0RR0SIVEand GabeU make some excellent points and we've all made several recommendations for the interim. Sorry, but we can't help you if you don't want to be helped, or your expectations aren't being met. The box can be proven to be suitable for purpose, so good luck proving otherwise.
One last set of recommendations in an attempt to continue be helpful: The problem (as I've seen it) seems to occur more when devices are entering and/or leaving the network. Until it's fixed, it's best to leave your mobile devices and things not needing high-speed for file downloads on the 2.4GHz side, especially if they're getting fringe reception. Those things that are close enough can also be patched in with Cat5 ethernet cable, which works even better than the 5GHz radio.
Or, you can continue to make threats about something that's actively being remedied... quite entirely up to you.
Thanks to everyone for the tips. I haven't meant to sound negative about HughesNet. Gen4 had been a good solution for my rural area. I am just concerned that Gen5 was rolled out prematurely or without adequate customer beta testing. The Gen5 Wi-Fi 5G network has been dead for hours now and the modem continues to drop offline entirely (via Ethernet and Wi-Fi) for short periods of time. I plan to resume troubleshooting the Gen5 modem on Thursday and possibly make a final decision then about sticking with Gen5 or reverting back to Gen4.
