Forum Discussion
New Gen5 WiFi doesn't work reliably
I recently upgraded to the Gen5 system. I was excited that they now included a WiFi router. Everything seemed to work just fine when I first set it up. Both the 2.4 and 5 GHz seemed to work just f...
Good morning mmollinet,
Our engineers have recently rolled out the update to one gateway for observations before determining whether to deploy to all gateways. We will be checking in with the engineers daily next week for an ETA for the nationwide update release and let you know as soon as we have news to share.
Your patience and understanding are much appreciated.
My Goodness !!!!
This NOT a Gen5/Gen4 issue.
This is a 5.0 ghz frequency issue.
The HT2000w is a Modem first and primary, a Router (of sorts) as a secondary function and a Wifi source as a distant third.
There are going to be issues with the 5 ghz band ... the very nature of 5 ghz is to have less "penetration" than the 2.4 band. In addition you have got a lot electronics packed into a one box and it does NOT have any external antennas that can be used and adjusted to change/alter the WiFi radiation pattern.
Wifi routers like to be centrally located and they like to be elevated, things that are hard to do with an entire Modem.
You are making a mountain of a molehill, Turn off the HT2000w "radios", connect a decent or better grade Router that has a radiation pattern and features that meet your needs and the issue will be behind you.
For all we know you have a big refrigerator in the way or steel partition studding or any number of environmental issues that can be addressed or overcome with a router with external antennas and better configuration options.
In the end there is no kind of firmware update that is going to give an antenna-less unit the same performance as a good router.
.
Turn off the radios, get a good router, problem solved.
Thanks again everyone. I will be doing the UPnP OFF tests tomorrow morning. Just to clarify about the Wi-Fi 5G outages: it is dead from just 2 to 10 feet away from the modem. There is nothing between the modem and the Wi-Fi device trying to connect. When 5G works its range in the house goes at least 60' away from the modem. When it is dead, it is really dead.
