Nightly free time unavailable

[Dan_L]

Hope someone can help. Since June 1, my nightly 'free time' data has been unavailable. Normally at 11pm, the 'download allowance status' box disappears for five hours, at which time I can do all my updates.. As of June 1st, it stays active round the clock. I cannot do any updates as my allowed time would be used up quickly.  Please help.

[maratsade]

The reps here can look into your account and see what may be going on. If they need information from you they will send you a link so you can submit the info privately. You may not here hear today as the reps work M-F during business hours.  You might also want to try the 24/7 customer service number. 

Edit: spelling.

[Dan_L]

Ok, I will wait for one of the reps to respond, hopefully tomorrow.  Thanks

[Remy · Accepted solution]

Dan_L,

Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Thanks,

Remy