Forum Discussion

Dan_L's avatar
Dan_L
New Poster
2 years ago

Nightly free time unavailable

Hope someone can help. Since June 1, my nightly 'free time' data has been unavailable. Normally at 11pm, the 'download allowance status' box disappears for five hours, at which time I can do all my updates.. As of June 1st, it stays active round the clock. I cannot do any updates as my allowed time would be used up quickly.  Please help.

Data Management
  • Remy's avatar
    Remy
    2 years ago

    Dan_L,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    The reps here can look into your account and see what may be going on. If they need information from you they will send you a link so you can submit the info privately. You may not here hear today as the reps work M-F during business hours.  You might also want to try the 24/7 customer service number. 

     

    Edit: spelling.

    • Dan_L's avatar
      Dan_L
      New Poster
      2 years ago

      Ok, I will wait for one of the reps to respond, hopefully tomorrow.  Thanks

      • Remy's avatar
        Remy
        Moderator
        2 years ago

        Dan_L,

         

        Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

         

        https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

         

        Thanks,

        Remy