Forum Discussion

Tracylynn's avatar
Tracylynn
New Poster
7 years ago

No Internet

I have been having issues with no Internet 

And losing data like I'm filling up my gas tank

Performance
  • GabeU's avatar
    GabeU
    7 years ago

    Tracylynn

     

    I'm going to go ahead and tag the reps for this as a few of those state codes are a little concerning to me.  Though it appears that you already do so, make sure to leave the modem powered so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

     

    Liz

    Amanda 

     

    In the meantime, there are a couple of things.  If you have the modem plugged into a surge protector or power strip try plugging it directly into an outlet to see if that helps, as sometimes surge protectors and power strips can play a little havoc on the power throughput.  Also, make sure that the power plug that goes into the back of the modem is fully inserted.  Be careful, as the receptable the plug goes into is somewhat delicate as it has multiple pins, but just make sure it is pushed all the way in and is not loose.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Tracylynn

     

    Other than last night 1/1-1/2, when there was a widespread outage for about eight or nine hours, when you say you have no internet do you mean that you literally have no connection?  If so, how are you verifying that you've lost connection?  Is it just a very slow connection or is it completely out?     

     

    Can you post a screenshot of the following page...  http://192.168.0.1/limited.html#!/state_code/state_code_monitor

     

    Make sure to edit out your SAN (DSS.....) from the screenshot as that's your account number, which you should never post.  

     

    As for losing data, is this something new?  What devices do you use with HughesNet?  Do you have a satellite TV receiver connected, or a gaming console?  

    • Tracylynn's avatar
      Tracylynn
      New Poster
      7 years ago
      I have no gaming console My tv receiver isn't hooked up to hughe's It started on the 3rd when I was online ordering stuff from my computer
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Tracylynn

         

        I'm going to go ahead and tag the reps for this as a few of those state codes are a little concerning to me.  Though it appears that you already do so, make sure to leave the modem powered so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

         

        Liz

        Amanda 

         

        In the meantime, there are a couple of things.  If you have the modem plugged into a surge protector or power strip try plugging it directly into an outlet to see if that helps, as sometimes surge protectors and power strips can play a little havoc on the power throughput.  Also, make sure that the power plug that goes into the back of the modem is fully inserted.  Be careful, as the receptable the plug goes into is somewhat delicate as it has multiple pins, but just make sure it is pushed all the way in and is not loose.