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I'm going to go ahead and tag the reps for this as a few of those state codes are a little concerning to me. Though it appears that you already do so, make sure to leave the modem powered so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
In the meantime, there are a couple of things. If you have the modem plugged into a surge protector or power strip try plugging it directly into an outlet to see if that helps, as sometimes surge protectors and power strips can play a little havoc on the power throughput. Also, make sure that the power plug that goes into the back of the modem is fully inserted. Be careful, as the receptable the plug goes into is somewhat delicate as it has multiple pins, but just make sure it is pushed all the way in and is not loose.
I'm going to go ahead and tag the reps for this as a few of those state codes are a little concerning to me. Though it appears that you already do so, make sure to leave the modem powered so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
In the meantime, there are a couple of things. If you have the modem plugged into a surge protector or power strip try plugging it directly into an outlet to see if that helps, as sometimes surge protectors and power strips can play a little havoc on the power throughput. Also, make sure that the power plug that goes into the back of the modem is fully inserted. Be careful, as the receptable the plug goes into is somewhat delicate as it has multiple pins, but just make sure it is pushed all the way in and is not loose.
Hi Tracylynn,
Thanks for posting and welcome to the community! While we're investigating your diagnostic results, please follow Gabe's suggestion to plug the HughesNet modem directly into a wall outlet, bypassing any power strips or surge protectors. Let me know if you notice any difference.
Your cooperation, patience, and understanding are much appreciated.
