No Phone since May 31. No satisfaction

[bobhoyt3son]

We are waiting and waiting.  No real answers, not happy with response times

[maratsade]

n/c

[Liz · Accepted solution]

Good morning bobhoyt3son,

I see it's your first post here, so welcome to the community! I can certainly look into this for you; I've pulled up your account and see that your case regarding one way audio starting May 31 has already been escalated to our VOIP team here at corporate. I've asked them for an update on your case and will let you know once I find out. Case investigations can take varying amounts of time so I can't say for sure how long this will take, but in the meantime, I've taken off the HughesNet voice fee for the next two bills.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Liz]

Good morning bobhoyt3son,

Just following up on your case and I see we reached out last week and addressed your concerns. If you have any other questions, feel free to contact us again!

-Liz