Forum Discussion

Kellyc4kes's avatar
Kellyc4kes
New Poster
5 years ago

No connection!!

Hello, i currently have no connection at all to the internet. My modem is blinking. I have tried to do a reset and to also unplug, waited, and plugged back in. Wondering if it is my modem or outage??
no connection
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning Kellyc4kes,

     

    Just following up on your site. I see the site visit was successful in getting you back online! If you have any other concerns, feel free to drop by the community again.

     

    Thanks,

    Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Kelly, the HN reps on this site will be back tomorrow (Monday).  They can run remote diagnostics on your modem to see what's going on. You will likely hear from them next week.  You can also try to call the Customer Service line, or try the chat, but there may be long waits.

 

Kellyc4kes wrote:
Hello, i currently have no connection at all to the internet. My modem is blinking. I have tried to do a reset and to also unplug, waited, and plugged back in. Wondering if it is my modem or outage??