First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!
The reps on this site are here during business hours M-F and they can check your modem remotely, but if you'd like faster service, you may want to call the 24/7 line (866-347-3292).
Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?
First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!
