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Gage77788's avatar
Gage77788
Freshman
6 years ago

No internet please help

I was using it then it stopped and it says 11.2.3 problem receiving data has occured. Please help
Performance
  • Damian's avatar
    Damian
    6 years ago

    Hello Gage77788,

     

    Thank you for contacting us. I am sorry to hear your service is down. There does appear to be an outage at the Flagstaff gateway in Arizona, which is the gateway that was assigned to you during installation. Our engineers are working hard to recover this and have made progress so far as some customers are able to access their service again. We do not have an estimated time frame for how long this will take to be completely resolved. These events usually take 1-2 days to be resolved. If for some reason this happens to take longer, I will credit your account for this missed days of service. I apologize for the inconvenience.  

     

    -Damian 

Gage77788's avatar
Gage77788
Freshman

Well thank you for informing me. My internet is back on i woke up to it on. Thank you.
Damian's avatar
Damian
Moderator
6 years ago

Gage77788,

 

I am glad to hear that. It appears our engineers have fixed the issue. If you need any assistance in the future, please reach out again. 

 

-Damian