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No internet

hooterville
Junior

No Internet

Hello,

     Once again we have no internet. 
the State Code # is 11.2.1.

there were some storms that moved through that caused the electricity to flicker but they are past now. Can someone assist us?

Thank you,

Mary S.

Damian
Moderator

Re: No Internet

@hooterville,

 

Thank you for reaching out and for your patience. It currently appears that we are also unable to get any communication with your modem. Since you were able to grab the state code that tells us that the most likely cause is weather-related. 11.2.1 usually means communication and signal are being interupted. We see this a lot with heavy cloud coverage, rain, snow, lightning storms, and other natural obstructions. These state codes almost always go away on their own once the weather is clear and cloud coverage has subsided. Cloud coverage is a very common reason for this state code to linger. If you can, please let me know if your skies are clear. If so, you are permitted to power cycle the modem. 

 

-Damian 

hooterville
Junior

Re: No Internet

Hello Damian,

    The skies are clear and the internet appears to be working again but now I'm curious as to where our data went. Yesterday before the storms we were at 14%. Now we are at 6%. Somehow we lost 8% without even having any internet to use. How does that happen?

 

Thank you,

Mary S.

maratsade
Distinguished Professor IV

Re: No Internet

That doesn't happen. I imagine your modem caught up to data that had been used before you lost your connection. 

hooterville
Junior

Re: No Internet

Hmmm, I don't know what it could have been, but ok.

 

Thank you for all of your help.

Mary

maratsade
Distinguished Professor IV

Re: No Internet

Mary, I hope that @Damian can give you some information about this, if possible. Maybe the reps have tools that can accurately report daily usage.  Do you remember streaming something or downloading something in the hours before the system went down? 

hooterville
Junior

Re: No Internet

Hi,

  No, we hadn't been using the internet at all. Had been at work all day and the storms came shortly after I got home. Maybe something did an update that is connected to the WiFi, I just don't know what it was. Guess we'll just have to be more aware for the next few days.

 

Mary

Damian
Moderator

Re: No Internet

@hooterville,

 

 

From what I can see it appears the only device that sustained connection was DIRECTV. These devices have been known to use data to update their guide menus and for general system updates. It is possible this was the cause as nothing else looks like data leakage. 

 

-Damian 

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hooterville
Junior

Re: No Internet

Thank you for this information Damian,

 

Mary