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Oletrapper's avatar
Oletrapper
Freshman
6 years ago

Please close your browser message.

I have searched for an answer but found none.

My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, "Please close your browser." I tried to post a screen shot of the message but it won't let me.  What's going on?  Things I have tried, reboot modem, reboot computer, reboot linksys. Nothing helps. 

 

Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning Liz,  When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome

     

    Good morning Oletrapper,

     

    Thank you for confirming. This is normal; when I clicked the OK button I'm also taken back to the HughesNet homepage.

  • gaines_wright's avatar
    gaines_wright
    Tutor
    6 years ago

      I'm unsure of what you mean by : "system continues to cycle"

     

      Do you think  the message is coming from your email program, your OS, or Hughes?

     

    Also: "it won't let me"

     

     Are you using the Photos tab in the message editor?  The only time I've had trouble was when I was trying to post an animated gif that it said was too large.

    • Oletrapper's avatar
      Oletrapper
      Freshman
      6 years ago

      What I meant by system keeps cycling is the little blue circle keeps going round and round and then after about 60 to 90 seconds the message appears. "Please close your browser."  I am almost certain it is coming from Hughes. Only happens when I am logging off a Hughes email account. I have 3 email addresses at Hughes and it happens on all 3 accounts.

    • Oletrapper's avatar
      Oletrapper
      Freshman
      6 years ago

      Are you using the Photos tab in the message editor?  The only time I've had trouble was when I was trying to post an animated gif that it said was too large.

      I tried to print screen ALT+Print Screen and then paste to comment section. Would not paste.

      I have never used Photos tab in message editor. Wouldn't have a clue as to how to do that. lol

       
       
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      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Hi Oletrapper, 

         

        The "Please close your browser" message will show after you log out of your HughesNet e-mail, so at that point you can close that browser or browser tab.