cancel
Showing results for 
Search instead for 
Did you mean: 

Please close your browser message.

Oletrapper
Freshman

Please close your browser message.

I have searched for an answer but found none.

My problem: When logging out of any/all hughes email accounts, system continues to cycle and finally a message box appears that says, "Please close your browser." I tried to post a screen shot of the message but it won't let me.  What's going on?  Things I have tried, reboot modem, reboot computer, reboot linksys. Nothing helps. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Please close your browser message.

Good morning Liz,  When I click on OK it takes me back to the Hughes home screen. That used to happen automaticly when I click on Logout of email account. It happens with mozilla firefox and crome

 

Good morning Oletrapper,

 

Thank you for confirming. This is normal; when I clicked the OK button I'm also taken back to the HughesNet homepage.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

18 REPLIES 18

Re: Please close your browser message.

  I'm unsure of what you mean by : "system continues to cycle"

 

  Do you think  the message is coming from your email program, your OS, or Hughes?

 

Also: "it won't let me"

 

 Are you using the Photos tab in the message editor?  The only time I've had trouble was when I was trying to post an animated gif that it said was too large.

Oletrapper
Freshman

Re: Please close your browser message.

What I meant by system keeps cycling is the little blue circle keeps going round and round and then after about 60 to 90 seconds the message appears. "Please close your browser."  I am almost certain it is coming from Hughes. Only happens when I am logging off a Hughes email account. I have 3 email addresses at Hughes and it happens on all 3 accounts.

Oletrapper
Freshman

Re: Please close your browser message.

Are you using the Photos tab in the message editor?  The only time I've had trouble was when I was trying to post an animated gif that it said was too large.

I tried to print screen ALT+Print Screen and then paste to comment section. Would not paste.

I have never used Photos tab in message editor. Wouldn't have a clue as to how to do that. lol

 
 
Tags (0)
 
Liz
Moderator
Moderator

Re: Please close your browser message.

Hi Oletrapper, 

 

The "Please close your browser" message will show after you log out of your HughesNet e-mail, so at that point you can close that browser or browser tab.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Oletrapper
Freshman

Re: Please close your browser message.

Hi Liz,  That's not how it is working.  It will continue to cycle (little blue circle) and then the message pops up saying Please Close your Browser. It takes 60 to 90 seconds for the message to appear.  If I click on OK, it will then log out. Not until. Normally and before this started, when I would log out it would automaticly take me back to Hughes's home page. If I don't click on OK, it times out and I get a 500 timeout error.

Liz
Moderator
Moderator

Re: Please close your browser message.

On which browser is this happening? I was not able to reproduce your experience in Chrome. Perhaps check if your browser needs an update.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Oletrapper
Freshman

Re: Please close your browser message.

Hi again Liz,  I am using Mozilla Firefox 52.9.0..   There is an update available but when I update I can not enter anything into the content area of an email. (earlier problem you addressed and I answered in private message.) I can select email recipient and enter subject but content area is dead and nothing can be entered there.  So, I did a restore to take me back to an earlier date which eliminates the Mozilla update. I have gone through that process 4 times and have contacted Mozilla about the problem and they have never answered. 

Liz
Moderator
Moderator

Re: Please close your browser message.

Ah, that is curious. Are you able to test and see if the same behavior occurs in a different browser?

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Oletrapper
Freshman

Re: Please close your browser message.

Liz,  Just signed into email from Crome and logged out and got the same message. It was a little different however. It said  "my.hughesnet says

                                            Please close your browser.

                                                                          OK