Forum Discussion

Zardoz's avatar
Zardoz
New Poster
5 years ago

Poor connection to iCloud

Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    Thank you all for your patience while engineering investigated and addressed this. I got confirmation from engineering that they've rolled out optimization to all customers to improve iMessage/iCloud performance. I hope to see your feedback on current experiences with iMessage/iCloud, bad or good.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
  • Known issue, possibly related to CenturyLink
  • HN is working on it
  • We'll get an update when they have one to give

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Zardoz wrote:

Often, as in all week this week, I am unable to connect to my Apple iCloud account. Neither my Outlook app or my iCloud web page will connect or retrieve email. Does Hughes target iCloud and meter or block the connection? Does anyone else have poor/no/slow iCloud service?