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Problem AGAIN with speed in evening!

Junior

Re: Problem AGAIN with speed in evening!

Hi Amanda;
It has been the same story. Speed drops in late afternoon and early evening to 400 KBS - 800 KBS, and then around 11:00 p.m. to Midnight they go back up to 10 to 12 MBS.  Just when we are settling down to watch something on Netflix, we can't - lots of buffering.  took half an hour to watch seven minutes the other night. Hope they get it fixed soon.  I would guess they have "oversold".  Too many people on the network and everybody suffers.
Thanks,
Cliff
Moderator

Re: Problem AGAIN with speed in evening!

Hi Cliff

Got the call today that last night the work was completed on your beam. Any difference today? Seems we may have to wait until tonight to see if it has improved. I do hope their changes have had some effect.

Thanks
Amanda
Junior

Re: Problem AGAIN with speed in evening!

Good morning Amanda;
Did not notice much of a change --  speed seems more erratic. Dropped to less than 1Mbs last evening. Check out the testmy page.  I was trying to stream movies yesterday so that might have influenced the tests in the afternoon and early evening. But tests run later were isolated. We will see what happens over the weekend. I think they still have work to do.
One thing else I have noticed.  I have not been getting the daytime speeds I used to get. (I believe I mentioned this before)  I used to get 15 to 20 Mbs regular, now I,m lucky to get 12 or better. Don't know if this has a bearing on the problem or not?  Like right now, it is 4-5 a.m. and I am only getting 7-11 Mbs.  Should be much higher.  Everything is off here, and there can't be much traffic.
Thanks for your help,
Clff
Moderator

Re: Problem AGAIN with speed in evening!

Hey Cliff

Just looking at your overall chart I can see the top speeds have plateaued and gotten significantly lower. I've let the engineer on the case know about this and provided him the new data. Depending on where you live, we might be able to get you on Gen5 very soon and solve it that way.

Thanks
Amanda
Junior

Re: Problem AGAIN with speed in evening!

Hi Amanda;
Hope you had a good weekend.  It has been pretty much the same here (with the connection speed) as it has been lately..  Sure hope this gets fixed soon. I have been running a lot of speed tests - so you can check those out on the testmy page. 
Thanks,
Cliff
Sophomore

Re: Problem AGAIN with speed in evening!

I have the exact same issues. And the same run around.
Junior

Re: Problem AGAIN with speed in evening!

Have not heard from you.  Still having same problem.  What is happening?  When is the new one going online or whatever?  Would appreciate knowing you are still there.

Cliff

 

Junior

Re: Problem AGAIN with speed in evening!


Hi Amanda;
Problem is getting WORSE - STILL NO SPEED IN EVENING!!  I know you are busy - what with the changeover etc.,  but would appreciate it if you would at least wave as you go by.  Any idea how much longer this is going to be?  It is really getting old.  Keep smiling -- things have to get better (I hope).
Thanks for your help 
Cliff

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Junior

Re: Problem AGAIN with speed in evening!

Another bad weekend.  Wife says to have patience, but I am getting tired of the slow speed. We have been downloading (a lot of) movies during the times when the speed is somewhat acceptable, so that we (have a choice) (can watch them) all the way through without the constant buffering.  BUT this means that I have exceeded the expected usage for this data cycle.  Thank goodness I had a backup of tokens.  It will all work out.  I am not giving up on Hughes and you yet.  Any idea of how much longer?  You must have quite a mess right now.  Smile, it could be worse.

Thanks, 

Cliff

Highlighted
Junior

Re: Problem AGAIN with speed in evening!

Is there anybody still working on my case?  Other that the e-mail about "upgrading to Gen5 - I have not heard from anyone for weeks.  I would appreciate an answer.

After reading the information about Gen5 -- it is not for me at this time.

We do have the current speed problem which has to be solved. 

Hughes spends so much effort and money advertising for new customers it seems to me they would be better off doing a little more to take care of current customers.  Then they wouldn't have so many unhappy with their service!  

AND right now I am VERY unhappy.

Man Sad

Bkeeper

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