bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Is there anybody still working on my case? Other that the e-mail about "upgrading to Gen5 - I have not heard from anyone for weeks. I would appreciate an answer.
After reading the information about Gen5 -- it is not for me at this time.
We do have the current speed problem which has to be solved.
Hughes spends so much effort and money advertising for new customers it seems to me they would be better off doing a little more to take care of current customers. Then they wouldn't have so many unhappy with their service!
AND right now I am VERY unhappy.
:mansad:
Bkeeper
Still no improvement – Really SLOW in late afternoon till midnight.
The answer I was given to ("upgrade to Gen5") doesn't solve the problem. I might get more speed with Gen5 - but, I am currently on the ULTRA PLAN (which promises “up-to” 15 Mbps download speed) and really, what difference am I going to see between the 15 Mbps (I am supposed to be getting now) -- and the 25 Mbps (supposed to get - not guaranteed – how do I know the same problems won’t occur?) on Gen5? In the meantime allowable anytime data would drop from 50 G currently, down to 20 G on the Gen5 plan before a major slowdown. Please read the fine print!
Also, I would have to pay more (a lot more!!) (My monthly bill would go from approx. $90.00/month to $115.00/month for the next 12 months - and then to $145/month after that) for less service? That is an EXTRA $960.00 over the next two years! WOW!!
If I am mistaken in any of the above – please let me know.
I have been a customer of Hughes for years and (with one exception) I have always found them a decent company to do business with. However, with this last problem, there seems to be little or no effort to help. It has been weeks since any of the “technicians/moderators have bothered to respond to any of my posts or emails, and I feel that they are just hoping that by ignoring me and the problem it will go away. I am beginning to think this "slowdown" everybody seems to be experiencing was a deliberate action by Hughes to get customers to "upgrade?"..
bkeeper1,
Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.
In our consumer business, we ended Q4 with 1,036,000 subs compared to 1,018,000 subs at the end of Q3 and 1,035,000 subs at the end of Q4 last year. As you know, Echo 17 continues to be at capacity in many beams that's constraining growth in the North American subscriber base.
Source: http://finance.yahoo.com/news/edited-transcript-sats-earnings-conference-022824375.html
bkeeper1,
In response to your last PM and this post, if you choose to opt out of upgrading, I cannot force that upon you. I did get the latest update from engineering this week who let me know there was maintenance done to improve performance on your beam and it was completed on March 1st. Aside from that, there is nothing further scheduled. If the service is still not satisfactory and an upgrade is not viable, the final thing I can offer you is to cancel your service without any early termination fees.
Thank you,
Amanda
TO anybody,technicians/moderators;
I wish someone had told me the first of March that all that could be done – had been done! Communication has not been good.
I have been with Hughesnet since the early part of 2009 (with the exception of a few years when I tried one of their competitors). Most of the time I have been very happy with their services. We did have some problems two years ago, which Liz was able to solve. My feelings about Hughes have always been (up to the present) that they cared about and did all they could for the customer (subscriber) and nobody could ask for them to do anymore. I was very much a Hughes “booster”! Unfortunately, after the last few weeks I do not feel that way. I no longer can recommend Hughes for internet service to anyone.
Amanda, the offer of waiving the early termination fee means nothing since my current 24 months is up in just a few weeks anyway. And, I intend to remain with Hughes and hope that the present situation improves. It is unfortunate I am unable to upgrade to Gen5, but I cannot afford to pay an extra almost $1,000.00 over the next two years. The only way I could afford to upgrade would be to a much smaller plan which at this time I do not think would fit my needs.
Thank you for finally getting back to me. I will be posting regularly in the months ahead to let you know what is happening.
Bkeeper
