bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.
Amanda
Still no improvement – Really SLOW in late afternoon till midnight.
The answer I was given to ("upgrade to Gen5") doesn't solve the problem. I might get more speed with Gen5 - but, I am currently on the ULTRA PLAN (which promises “up-to” 15 Mbps download speed) and really, what difference am I going to see between the 15 Mbps (I am supposed to be getting now) -- and the 25 Mbps (supposed to get - not guaranteed – how do I know the same problems won’t occur?) on Gen5? In the meantime allowable anytime data would drop from 50 G currently, down to 20 G on the Gen5 plan before a major slowdown. Please read the fine print!
Also, I would have to pay more (a lot more!!) (My monthly bill would go from approx. $90.00/month to $115.00/month for the next 12 months - and then to $145/month after that) for less service? That is an EXTRA $960.00 over the next two years! WOW!!
If I am mistaken in any of the above – please let me know.
I have been a customer of Hughes for years and (with one exception) I have always found them a decent company to do business with. However, with this last problem, there seems to be little or no effort to help. It has been weeks since any of the “technicians/moderators have bothered to respond to any of my posts or emails, and I feel that they are just hoping that by ignoring me and the problem it will go away. I am beginning to think this "slowdown" everybody seems to be experiencing was a deliberate action by Hughes to get customers to "upgrade?"..
bkeeper1,
Not sure what Hughesnet can do, the Ultra plan no longer exists, and Jupiter One is "at capacity", which mostly means that it has been oversold. The only thing you can do is wait things out and hope enough people on your beam/gateway assignment decide to jump to Jupiter II, or wait to see if Hughes offers Ultra like plans on Jupiter II.
In our consumer business, we ended Q4 with 1,036,000 subs compared to 1,018,000 subs at the end of Q3 and 1,035,000 subs at the end of Q4 last year. As you know, Echo 17 continues to be at capacity in many beams that's constraining growth in the North American subscriber base.
Source: http://finance.yahoo.com/news/edited-transcript-sats-earnings-conference-022824375.html
