Forum Discussion

David_78933's avatar
David_78933
Sophomore
2 years ago

RTT Errors

Starting this morning I am getting RTT errors semi-continuously that keeps me from accessing the internet via ethernet or wifi.
Performance
Damian's avatar
Damian
Moderator

David_78933,

 

Currently, there are no other issues being reported by your modem/system remotely. This means there are no specific troubleshooting steps we can take as there appears to be no issue. How long have you noticed theses RTT errors and if you could post a screenshot of what you see that would be great. If you have seen this other than that day or before that day, please let me know. That may help us try to narrow down what else could be causing this. As you know, the latency for satellite internet will be inherently higher than terrestrial based internet, relating to how the the tech works. The round trip time is quite long normally. Pinpointing when this started happening may help us rule out the inherent latency causing this. If it did only start that morning, then the system may need to be reset on my side and yours re-associated.  -Damian

GabeU's avatar
GabeU
Distinguished Professor IV
2 years ago

Damian 

 

Any update for David_78933? I reposted his snapshots after removing the SANs. 

 

Liz 

Remy 

 

Could it be a loose dish, moving and causing the errors to be there at some times, but not at others? It's just an idea.

  • David_78933's avatar
    David_78933
    Sophomore
    2 years ago

    Thanks GabeU. 

     

    I don't believe it is a dish issue, as the signal strength stays in the 110 range continuously.  The dish is mounted on a steel pole, and is attached firmly.  A Hughes tech replaced  the radio less than a year ago, and checked bolt tensions at that time.