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Rut Ro...Someone is Mad :o

Senior

Rut Ro...Someone is Mad :o

Someone at HN is apparently mad that I'm not happy with my Gen 5 service thus far...yikes! Smiley Surprised  I was consistently getting 28 to 30Mbps on Gen 4 the last couple of months.

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Moderator
Moderator

Re: Rut Ro...Someone is Mad :o

Hi monicakm,

I just noticed this other thread of yours and your latest reply. I've addressed your latest concerns in this thread, so to keep things more tidy and less confusing, let's stick to that thread for any updates on this situation. I'll go ahead and close this one off to new replies.

Thank you for your patience and understanding.

Thanks,
Liz

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Associate Professor
Senior

Re: Rut Ro...Someone is Mad :o

Really?  Does my testmy download speed screenshot not show up for you?  18Mbps vs 48 on Gen 5 that I got yesterday and 28+ the last couple of months on Gen 4. 

Associate Professor

Re: Rut Ro...Someone is Mad :o

Senior

Re: Rut Ro...Someone is Mad :o

Corrosive, what are your testmy results?  Oh wait, I found them. 

 http://testmy.net/stats/?&t=u&l=250&z=30&q=C0RR0SIVE
I'm betting you wouldn't consider 17 and 18 acceptable and falling within a "good margin".  I am connected directly (bypassing router).

My test results have been 28+ with Gen 4.  Yesterday, 48Mbps (like many others have reported) on Gen 5.  I'm sorry, 18 and 17.2Mbps are not acceptable in my book.  My browsing is painfully slow tonight.  Some pages won't even load.  So far the pole problem, speed problem and messed up wifi settings/devices have made this whole experience regrettable Smiley Sad

Associate Professor

Re: Rut Ro...Someone is Mad :o

*shrugs* I find even 4Mbps to be acceptable to be honest, as long as I can browse and stream SD video, I am a happy camper.

That aside, Hughes has always gone on a, "60% average is acceptable" route.  Unless your terminal hits 15Mbps constantly you are still clear, the test result you shared is 72% of plan speeds.

From the sounds of things, you might have other issues with your system.  Have you tried rebooting the HT2000w?

If you want to start a complaint about speeds then follow the following instructions:

Create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file

-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

Professor

Re: Rut Ro...Someone is Mad :o

" as long as I can browse and stream SD video, I am a happy camper."

 

Ditto.

Professor

Re: Rut Ro...Someone is Mad :o

"Someone at HN is apparently mad that I'm not happy with my Gen 5 service thus far...yikes!"

 

Their power is frightening. You better get happy with the service, or else. Smiley LOL

 

"My test results have been 28+ with Gen 4.  Yesterday, 48Mbps (like many others have reported) on Gen 5.  I'm sorry, 18 and 17.2Mbps are not acceptable in my book.  My browsing is painfully slow tonight.  Some pages won't even load.  So far the pole problem, speed problem and messed up wifi settings/devices have made this whole experience regrettable"

 

Clearly something's the matter and painfully slow browsing is indeed not acceptable. I normally don't care about the speed unless browsing is noticeably slow. If I can browse and stream SD stuff, I'm fine.  But if your browsing is slow and pages won't even load, then something's obviously wrong.  I hope it gets fixed for you.

Professor

Re: Rut Ro...Someone is Mad :o

Storms here so the HN network is pouting and not working -- so I'm using my little emergency Verizon hotspot so I can get some work done. I'm also streaming Netflix over the hotspot. 

Giving me a 2.87 Mbps download speed, TestMy tells me that

 

Your connection scored only 8% of the Verizon Wireless average (92% slower).

 

Well, I may be 92% slower than the VW average (we need warp speed now, Mr. LaForge!), but I don't notice anything different, and Netflix is not buffering or anything.  

 

(And I'm sure the test is not really accurate -- I'm sure I didn't do it right, but I can't imagine the connection's going any faster than that).

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Sophomore

Re: Rut Ro...Someone is Mad :o

Out of interest, if you were getting good speeds on your Gen4 service why did you upgade to Gen5?