There was no snark intended; sorry it was interpreted that way.
"I'm not sure why you would even respond, as you have no horse in this race. I posted it here to get legal to contact me. "
This is a community site; subscribers can and do respond here. I'm a subscriber, been so for over 15 years. I'm also a lawyer, licensed to practice in the US.
Hopefully a rep will reply to you this coming week and direct you to where you need to go in terms of contacting their legal department. In my experience, they don't contact you; you need to keep trying to contact them, or you can ask your representative to try to do so.
Class actions are forbidden as per the subscriber agreement.
Best of luck to you.