Forum Discussion

Danny89's avatar
Danny89
Junior
4 years ago

Severe speed issues, is there an issue at Hughes?

Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
Performance
Severe speed issues
  • Liz's avatar
    Liz
    4 years ago

    Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth. 

     

    -Liz

Danny89's avatar
Danny89
Junior

Starting at 6AM on Saturday started acting right, but last night at 4AM(Monday morning) a storm came through, knocked out my internet for awhile of course, and when it came back its doing this extreme slow speeds

Based on the three 12-25MB download tests ive done, speeds are at 40KBs which I believe is abnormal, and I can barely run any website while its acting up like this. Computer is directly plugged into the modem, WiFi is deactivated. Ive used multiple browsers on this computer, and ive tried another computer and a Nintendo Switch, all with the same results

But obviously its a transient problem. Is there any information on the Beam still being heavily overloaded, or some other kind of issues? I'll edit with my speed tests in a few, its taking awhile but I wanted to have some time between them. I forgot about the special download speed, and over Saturday and Sunday I had done the standard tests. Further more, im on total throttle now, no data for regular times or the bonus zone, but I was in that state all of Sunday and it ran well, speeds on a download showing up as over 200KBs

https://testmy.net/quickstats/DanKaiser

Got the quickstats, I'll do a couple more download tests!

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

It's likely the weather interfering with the signal. 

 

EDIT: When the issue is taking place, please post the modem's state code, which can be found here:  http://192.168.0.1/#!/home/status

  • Danny89's avatar
    Danny89
    Junior
    4 years ago

    Can't be the weather, thats already gone and there was no storms when this started last week.

    Right now my state code is 24.1.1 Download Throttled. Satellite recieve strength is 105

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      The 24.1.1 code means you've exceeded your monthly data and that your speeds will be throttled until your data resets. You can also buy tokens to reset it before that. 

       

      If you have bonus data left, your speed will be normal during bonus time (2 am to 8 am your local time). 

       

       

      • Danny89's avatar
        Danny89
        Junior
        4 years ago

        Oh, I know. Ive just never had a throttle so hard that it has literally made me incapable of using the internet. AND most importantly, I had data when the problem first began, I didn't run out of Data until later on Saturday

        https://testmy.net/quickstats/DanKaiser

        Obviously that mega speed test would be the one for when I still had data, and the problem had resolved itself for Saturday