Forum Discussion

arceus213's avatar
arceus213
Sophomore
8 years ago

Signal going down for some reason

Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Righ...
  • arceus213's avatar
    arceus213
    8 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

They might, but the diagnostic information the HT1000 provides and collects is limited compared to the HT1100 and HT2000.

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

Ah.  I didn't know that.  Still, though, it wouldn't hurt to leave it powered, just in case they can get enough info to tell what's wrong (if it's not the modem, itself).  It might kill two birds with one stone.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Aedan

     

    Ah.  Okay.  Thank you.  I figured it was something technical, as when it's been out due to a storm over the years it's acted a bit differently, with the signal strength being all over the place, and the system pretty much working immediately after that signal was back up to "strong enough", but not this time.  Plus, I know that my gateway is in Roseburg, OR, and there was nothing going on anywhere around there at the time.  

     

    Oh, wait.  Can I get a three cent offset for the month, due to it being down for a half hour?  J/K!!!  :p

  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

     

    Aedan wrote:

    Good Morning all and thanks for posting!

    Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. 

     

     

    Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.

  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

    Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    arceus213 wrote:

    Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.

    No.  They'll ship you the new one.  It's pretty easy to replace.  Basically just connect it and power it up.    

     

    I also don't think they need the old one back, but if they do they'll send a return shipping label so it doesn't cost you anything.  

  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

    Okay.

  • Aedan's avatar
    Aedan
    Senior
    8 years ago

    Hello arceus213,

    Thanks for posting. I am going to send you the HT1100 Modem to address your concerns. Please inform us, if you continue to experience this issue after you have received the new modem. Please check your private messages in the top right-hand corner, as I have sent you a message requesting some additional information that is needed to issue the dispatch. Thanks.

  • Aedan's avatar
    Aedan
    Senior
    8 years ago

    Hello arceus213,

    Thank you for the prompt response. We have sent you a free replacement modem (HT1100). Please look out for it in a couple days. Thanks.



  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

    So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour.

    This was the downlink state code before it changed to 11.2.1 as shown in this picture:

    The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture:

    The current diagnostic code is 0000-0000-0000-0027.

     

    P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    arceus213

     

    What just happened didn't just happen to you.  It did the same thing to me.  Everything is back up now.  

     

    Something may have happened to the system and it reset to fix itself.  

  • arceus213's avatar
    arceus213
    Sophomore
    8 years ago

    Okay.