Forum Discussion
Slow downloads and text message with images
I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Good morning JJRHN,
Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning JJRHN,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Liz
- Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available.
Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.
- “So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “
...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.
JJRHN wrote:
Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available.It's likely that she closed the thread, or at least meant to, because there is nothing that can be further gained from the thread remaining open. Long open threads that don't have consistent, active dialog about the original issue tend to attract unwanted attention, so they close them after a while. It's not that she was disregarding your issue, nor that of others who are still experiencing the same, and I have no doubt that, from your lack of reply to her prior post, Liz assumed that you're still experiencing such.
At this point the only thing that can be done is waiting for the engineers to come up with a fix. When that fix will be is only known to them at this point, if anyone.
It's an unfortunate situation for all who are dealing with it. :(
