Forum Discussion

JJRHN's avatar
JJRHN
Freshman
5 years ago

Slow downloads and text message with images

I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning JJRHN,

     

    Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

JJRHN's avatar
JJRHN
Freshman
Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available.
MarkJFine's avatar
MarkJFine
Professor
5 years ago

Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.

  • JJRHN's avatar
    JJRHN
    Freshman
    5 years ago
    “So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “
    ...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      "I’m assuming you are an employee for HughesNet or just like to make comments to customers"

       

      This is a peer-to-peer site, where subscribers help other subscribers.  The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed.  Mark explained why the thread would have been closed; that's appropriate  and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply. 

       

      Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD  next to their handle) later, if the peers can't help.   

       

      The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.   

       

       

       

       

      • Reggie's avatar
        Reggie
        Teaching Assistant
        5 years ago
        maratsade wrote:

        "I’m assuming you are an employee for HughesNet or just like to make comments to customers"

         

        This is a peer-to-peer site, where subscribers help other subscribers.  The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed.  Mark explained why the thread would have been closed; that's appropriate  and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply. 

         

        Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD  next to their handle) later, if the peers can't help.   

         

        The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.   

         

         

         

         

        WOW

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

       

      • JJRHN's avatar
        JJRHN
        Freshman
        5 years ago
        Thanks
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    And she forgot to actually close the thread. :)

     

     

    MarkJFine wrote:

    Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.