I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recen...
Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available.
“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “ ...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.
"I’m assuming you are an employee for HughesNet or just like to make comments to customers"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
"I’m assuming you are an employee for HughesNet or just like to make comments to customers"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.
Your cooperation, patience, and understanding are much appreciated.
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Particularly frustrating are iMessages with any photo or images attached. In a recen...","body@stringLength":"418","rawBody":"I’ve run multiple speeds tests and amazed at the stated “download” speeds, but consistently wait for items to load. Particularly frustrating are iMessages with any photo or images attached. In a recent “text chat” with HughesNet, after the standard un plug and plug in again request, was informed that iMessage may not be compatible with the system. At $150 a month with download caps, I’ve about had it. Suggestions??","kudosSumWeight":0,"postTime":"2019-12-22T00:14:28.987-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117738_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11050},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:117738":{"__typename":"Conversation","id":"conversation:117738","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117738"},"lastPostingActivityTime":"2020-03-02T09:58:14.889-05:00","lastPostTime":"2020-03-02T09:58:14.889-05:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:117738":{"__typename":"ModerationData","id":"moderation_data:117738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117738_1":{"__typename":"Revision","id":"revision:117738_1","lastEditTime":"2019-12-22T00:14:28.987-05:00"},"ForumReplyMessage:message:119518":{"__typename":"ForumReplyMessage","id":"message:119518","conversation":{"__ref":"Conversation:conversation:117738"},"author":{"__ref":"User:user:12376"},"revisionNum":1,"uid":119518,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow downloads and text message with images","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119518"},"parent":{"__ref":"ForumReplyMessage:message:119517"},"body":"
Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.
","body@stringLength":"105","rawBody":"
Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.
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Good morning JJRHN,
\n\n
\n\n
Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
Engineering has completed the rollout nationwide so please let me know if you are still having this issue with iMessage. If you are, please let me know specifially what is giving trouble, i.e. can't send text/media and/or can't receive text/media.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n\n
\n\n
Thanks,
\n\n
Liz
\n\n
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Slow downloads and text message with images","moderationData":{"__ref":"ModerationData:moderation_data:119520"},"body":"
Maybe because she gave you two weeks to respond and you didn't. Mind reading isn't a prerequisite.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119520_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119521":{"__typename":"ModerationData","id":"moderation_data:119521","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119521":{"__typename":"ForumReplyMessage","uid":119521,"id":"message:119521","revisionNum":1,"author":{"__ref":"User:user:95303"},"readOnly":true,"repliesCount":20,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:119518"},"conversation":{"__ref":"Conversation:conversation:117738"},"subject":"Re: Slow downloads and text message with images","moderationData":{"__ref":"ModerationData:moderation_data:119521"},"body":"“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “ ...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2020-02-15T11:22:04.080-05:00","lastPublishTime":"2020-02-15T11:22:04.080-05:00","metrics":{"__typename":"MessageMetrics","views":8254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117738/message:119521","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExOTUyMiwxMTk1MjI","node":{"__ref":"ForumReplyMessage:message:119522"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExOTUyMiwxMTk1NzM","node":{"__ref":"ForumReplyMessage:message:119573"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"566","rawBody":"“So please check and confirm that the iMessage issue is resolved for you. If it's still not working, the fix is still in the process of making its way to you. No ETA on when the rollout will be completed. “ ...I checked and it still doesn’t work. Nowhere in her response does it say to reply directly to her and tell her it’s still does not work. I’m assuming you are an employee for HughesNet or just like to make comments to customers, but I’m not looking to get into a troll/text war online. I’m a customer that pays $150 a month for service it doesn’t work.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119521_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119522":{"__typename":"ModerationData","id":"moderation_data:119522","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:15":{"__typename":"Rank","id":"rank:15","position":16,"name":"Teaching Assistant","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:18983":{"__typename":"User","id":"user:18983","uid":18983,"login":"Reggie","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-23T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xODk4My00NWkyODZEQjQyMjNBOTc2MUQ2"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:ssqng67387/user:18983"},"ForumReplyMessage:message:119522":{"__typename":"ForumReplyMessage","uid":119522,"id":"message:119522","revisionNum":1,"author":{"__ref":"User:user:21490"},"readOnly":true,"repliesCount":12,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:119521"},"conversation":{"__ref":"Conversation:conversation:117738"},"subject":"Re: Slow downloads and text message with images","moderationData":{"__ref":"ModerationData:moderation_data:119522"},"body":"
\"I’m assuming you are an employee for HughesNet or just like to make comments to customers\"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
\"I’m assuming you are an employee for HughesNet or just like to make comments to customers\"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119522_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:119524":{"__typename":"ModerationData","id":"moderation_data:119524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:119524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:18983"},"id":"message:119524","revisionNum":1,"uid":119524,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:119522"},"conversation":{"__ref":"Conversation:conversation:117738"},"subject":"Re: Slow downloads and text message with images","moderationData":{"__ref":"ModerationData:moderation_data:119524"},"body":"
\"I’m assuming you are an employee for HughesNet or just like to make comments to customers\"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
\"I’m assuming you are an employee for HughesNet or just like to make comments to customers\"
This is a peer-to-peer site, where subscribers help other subscribers. The HughesNet staff get involved in cases when access to certain information (such as customer records) is needed. Mark explained why the thread would have been closed; that's appropriate and you may not have had a reply from a mod at all regarding this, since a fellow subscriber can provide that reply.
Subscribers coming to this site should expect replies from other subscribers first, and from HughesNet staff (you will recognise them because they have MOD next to their handle) later, if the peers can't help.
The HN staff will be back Monday, and if they have an update for you, they'll be sure to post it.
WOW
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Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
Thanks for the confirmation, JJRHN. I've pinged engineering to see if the rollout has finished, perhaps it hasn't made its way to you yet. Once I have any news to share, I'll post back.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n\n
\n\n
Thanks,
\n\n
Liz
\n\n
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