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So internet

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Sophomore

So internet

My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I attached the link. I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds but it is promised to be 1-3 Mbps. I am consistantly below 1.0 based on past tests. I work from home since March because of Covid and I have had to miss several days in the past 2-3 months of work extra hours to get things done because of bad and slow service. What can I do to fix this and keep my speeds up. Upping my plan will not help because I will still go over it before the end of the month. I need to know how to keep my downgrades speeds to the promised 1-3 Mbps.  https://testmy.net/db/x6r5UcMoW.CWCpPChs8

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Moderator
Moderator

Re: So internet

Good morning Tpaynter1,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

 

So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

 

As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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15 REPLIES 15
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Distinguished Professor IV

Re: So internet

@Tpaynter1 

 

In order to get help with your speed, some speed tests will need to be run, and in a specific way.  The instructions for those speed tests are herePlease be sure to read the instructions thoroughly before running the tests in order to ensure that they are properly run.  After some tests have been run, please post your testmy.net "My Results" page URL so the test results can be viewed.  

 

With this said, speed tests run while out of data and throttled will not be of value for troubleshooting purposes when it concerns your service speed.  It would be best to wait until you have data again to run the tests.   

 

As well, the advertised typical speed of 1-3Mbps when throttled is not promised, nor guaranteed.  However, if the speeds are inordinately low they will look into what may be going on.  But again, it would be best to wait until you have data to run the speed tests.

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but it can take them a little longer when coming back from a weekend.  It's also possible that the reps will give you a data token to enable you to properly run the speed tests if your plan data does not reset soon.  @Liz @Remy @Damian 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: So internet

I don't know what you mean by throttled. I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps

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Distinguished Professor IV

Re: So internet


@Tpaynter1 wrote:

I don't know what you mean by throttled.  


"I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds"

 

If you've exhausted your plan data, you're in FAP, and throttled. 

 


@Tpaynter1 wrote:

I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps


No, you didn't.  Please read this instructions thoroughly and run the tests as instructed.  And again, if you're out of data there is no sense in running the tests right now.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Sophomore

Re: So internet

I am still concerned with improving my service during this time as I am in the downgraded unlimited data more than I am in the other during the month. Therefore waiting until it rests and I am in the good to do something will not solve my issues.  

Nowhere on the site does it allow me to choose the download or upload file size. I am using the allowed website so my results should still be valid. 

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Sophomore

Re: So internet

1B956508-53EC-4EB1-B3D2-5E325BB87B7B.jpegI cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do. 

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Distinguished Professor II

Re: So internet

How much data you have left at any time of the month depends on how much you use; HN doesn't use the data for you, they just sell you a data package.   If you consistently run out very soon after your data resets, you may need to consider upgrading to a larger data package or supplementing with tokens.  The biggest package is 50GB, but it can get depleted very quickly if you do data intensive activities. 

 

If you're out of data, you're throttled, so you should wait and run speed tests when your data resets.  

 

 

Tpaynter1 wrote:

I cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do. 


 

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Sophomore

Re: So internet

The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant. 

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Teaching Assistant

Re: So internet

The first thing you need to do is create an account with Testmy. This will allow you to run the correct test

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Distinguished Professor II

Re: So internet

"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month."

 

Only if you use  a lot of data. Using less will eliminate this problem.