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So internet

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Distinguished Professor III

Re: So internet

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

Try to do it when not throttled or you are wasting your time. 

 

Tpaynter1 wrote:

The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant. 


 

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Distinguished Professor III

Speed disclaimers

From the subscriber agreement:


1.1 SPEED CLAIMS AND DISCLAIMERS.

Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.  Source: https://legal.hughesnet.com/SubAgree-03-16-17.cfm

From the website (https://www.hughesnet.com/about/hughesnet-gen5):

*If you exceed your monthly plan data, you will experience reduced data speeds until the start of your next billing period. Reduced speeds will typically be in the range of 1–3 Mbps and may cause websites to load more slowly or affect the performance of certain activities, such as video streaming or large downloads/uploads. Speeds may vary and are not guaranteed.

**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

Highlighted
Sophomore

Re: So internet

I am working from home. I use no social media or streaming or browsing service. Only what is needed for work via the program I'm told to use


@maratsade wrote:

"Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month."

 

Only if you use  a lot of data. Using less will eliminate this problem. 



. There is no way to further limit my usuage. 

Highlighted
Sophomore

Re: So internet

I already made an account before even starting this and have been logged in while running the tests. 

 

Highlighted
Distinguished Professor IV

Re: So internet

@Tpaynter1 

 

Speed tests run in the manner instructed give more information than just overall speed, but while in FAP (throttled), that's pretty much all they do, especially when there is no non throttled tests to compare them to.  However, if you want to run tests while in FAP feel free, but you'll still need to run tests when you again have data in order to properly troubleshoot the problem.  

 

When the reps see this thread they may also want to run remote diagnostics to ensure all equipment is in working order.


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Moderator
Moderator

Re: So internet

Good morning Tpaynter1,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site and the HughesNet equipment is working normally. Please keep in mind that even when speeds are reduced while subject to the Fair Access Policy, those reduced speeds are still shared amongst all connected devices. 

 

So if you have multiple devices on the network trying to run on less than 3 Mbps, that's going to be split up- all those devices won't get 3 Mbps each.

 

As maratsade noted, speeds aren't guaranteed as they do fluctuate as a result of a multitude of factors. Our suggestion is to manage the monthly data or as some other customers do, buy tokens, to avoid the Fair Access Policy.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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