Spam emails

[Pete_Vit]

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@maratsade wrote:

That's likely temporary -- did you check again today? Is it still showing 141 emails in the folder?

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@Pete_Vit wrote:

yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder

checking the folder, it shows empty

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Yes, I closed my browser, cleaered Cache, signed in again, when empty still shows 141 in my junk folder 

[maratsade]

Well, boo.

Could you post a screenshot for the reps? 

EDIT: never mind -- it may be related to the larger issue, and HughesNet is working on a solution with their email admins. Keep in mind that sometimes ferreting out a cause for problems can take time, sometimes a long time. The good news is they're on it.  

[Liz]

Good morning folks,

Thank you taking the time to post your experiences and letting us know. I'm very sorry for this inconvenience, I know it's a hassle to deal with so much unwanted email. We're taking care of this and have our e-mail admins working to resolve this. Please stay tuned for updates as I get them.

Your patience and understanding are much appreciated.

Thanks,

Liz

[Liz]

Update:

While it may not seem like it's doing anything, please DO mark these spammy e-mails as spam and move them into the spam folder if they weren't automatically; this is helping the e-mail admins address this issue.

I'll let you know of any other news on their progress.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Richard3]

Liz,

Thanks for the update.

Did find the the block feature on the webmail site - it allows one to select multiple emails and block the the address. Assume that also goes into some type of spam folder for Admin.

Did well over 250 today - hope this helps the cause!

[AlfredEisenberg]

Thanks for the update.

I just marked about 500 as spam from the past 2 days.  Whatever this new system is it's not doing anything yet as far as filtering anything out.  I can't spend the time to go through the other 4000 emails in my inbox, 90% or more are spam, and most since November 11th which is when I guess something changed.

Please do something soon.

[Liz]

Thanks Richard3, I'm checking with the e-mail folks to see if that does the same thing and is helpful to them-I'll let you know.

Very understandable, Alfred. I know we have a separate case for you since you initially brought this up elsewhere, but I'll be sure to include your feedback in my case for the community as well.

-Liz

[AlfredEisenberg]

better to mark them as spam rather than block.  Block just blocks the sender's address which the spammers change constanly.

that also moves it to the spam folder. you can select multiple and clck circled button below if you haven't seen it.  I'm assuming whatever tool us used looks at emails you mark as spam and somehow tries to figure out a way to auto spam them.

[Pete_Vit]

just a few I added to the blocked list that keep showing up

• admin@acrey.milastle.com
• admin@milastle.com
• admin@ngeh.haterentes.com
• reply@tearostupp.com
• return@caseri.planetomed.com
• return@cpav.themoduthe.com
• return@jordingliked.com
• x9kdnvwo@ngeh.haterentes.com

BlockRemove

[Liz]

Hi folks,

As Alfred mentioned, it would be more helpful to mark as spam as opposed to blocking. I don't expect you to mark every single piece if you can't get to it, but please do what you can. The more that's marked the better our spam controls get.

Thanks,

Liz