Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Pete_Vit's avatar
Pete_Vit
Senior
Liz wrote:

Spam is going into the spam folder instead of your inbox?

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
Pete_Vit wrote:
Liz wrote:

Spam is going into the spam folder instead of your inbox?

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

 

Not to try to move this topic in a different direction, but only because it's likely related to the issue in the quoted post, I'm having the same issue with my Inbox....

 

 

And, when I emptied the Inbox, which stills indicates 32 emails, and which moved the 32 emails to the Trash folder, I couldn't empty that Trash folder in the normal manner.  Right clicking the folder name and clicking "Emtpy trash" did nothing, and selecting all of the emails and clicking Delete did nothing.  I had to go through and delete each email individually by opening them one at a time and clicking Delete in the options above the open email.  What a pain.

 

So, now, at least they're gone, but that Inbox indicator is still on the fritz.  Maybe when a new email comes in it will reset that number.

 

This new email system is quite glitchy.  🙁 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      5 years ago

      Liz, thanks so much for helping to get this resolved, so far one or 2 spams get into my inbox, I mark them as spam and go on.

      I still have the issue where my spam folder shows 141 items, but that's a cosmedic issue to me. Again thanks

       

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Good morning Pete_Vit,

         

        Thank you for letting me know! Yes, always good to keep marking the few that get through, it helps our spam controls learn and improve.

         

        I'm also glad you mentioned the folder notification matter, I'm actually working on that now with GabeU since he also is experiencing the same thing. I'll include you on the case so our e-mail admins can address.

         

        -Liz