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Speed

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Teaching Assistant

Speed

This is just too much. Or should I say too slow?

 

https://testmy.net/quickstats/Reggie59

I have done all the troubleshooting. Checked gateway weather clear.

What do I do next?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Speed

Ah ok thanks for the added clarification, looking forward to the test results.

 

 

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View solution in original post

6 REPLIES 6
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Moderator
Moderator

Re: Speed

Hi Reggie,

 

Thanks for posting. I pulled up your account and ran diagnostics. For the most part your system looks fine, however I would like to make an adjustment to your modem to check on something. Please let me know when I may make this adjustment, as this will temporarily and briefly kick you offline.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Teaching Assistant

Re: Speed

Any time that is good for you will work for me.

 

Thank you for the quick response.

Moderator
Moderator

Re: Speed

Thanks Reggie, I'm done with the adjustments. Please let me know if those slow speeds are persisting, right now our diagnostics are showing above your Gen 4 plan speeds:

 

Execution time: 2018-04-09 21:17:39
Upload speed (kb/sec): 617.899
Download speed (kb/sec): 14547.391
Round trip ping time (msec): 576
Packet loss rate (%): 0

 

Plus your two latest testmy.net speed tests from today exceed even this download test result. Please let me know.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Teaching Assistant

Re: Speed

The speeds start dropping after 5PM. I will do a few speed test later tonight.

 

Thank you & have a good night.

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Moderator
Moderator

Re: Speed

Ah ok thanks for the added clarification, looking forward to the test results.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Moderator
Moderator

Re: Speed

Hi Reggie, 

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.