State code 12.9.1 a transmit problem has occurred

[Hoxness88]

So I've had this code for a few weeks and have tryed to get ahold of Hughesnet but our phones work off the wifi and because our phones work off the wifi I can't contact them and we have no cell service where we live. So when we did go to town and call Hughesnet they wanted me to do all there test and I explained over and over again I can't  all our phones work off the wifi and we are in town. They didn't even try and help. So if there is anyone that can please help.... 

[maratsade]

I think this one's for the HN mods on this site to handle. They should be on shortly to address your issue; they can run remote diagnostics on your site to see what's going on. Hang in there. 

[Amanda]

Hi Hoxness88

Welcome to our community and thank you for your post. I've located your account and will run diagnostics to see if I can find the problem. Are you missing any lights on the front of your modem? Also, please be sure there are no obstructions in the dish line of sight. I will return soon with the results and let you know if there is any troubleshooting I need you to do.

Thank you,

Amanda

[Hoxness88]

There is nothing in the way of dish. All the lights are also on 

[Amanda · Accepted solution]

Hi Hoxness,

Thank you for the information. I am making some adjustments to your modem to re-associate itself with our network and establish some higher operating baselines. Hopefully this will kick your system into gear. The signal looks fine, maybe a little drop in strength but nothing that would cause issues you are seeing. The modem may reboot a couple of times, but will eventually become steady. Please  attempt to use the internet at some point today  and let me know how the experience is.

Thanks,

Amanda

[Hoxness88]

Thanks Amanda everything is working better than it has in months. I will no longer call customer support. Again thank you