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State error code 12.1.9 30.101 Off and on for the last week

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Distinguished Professor IV

Re: State error code 12.1.9 30.101 Off and on for the last week


@dfbeck wrote:

I forgot to mention one other issue, 480p is the max on resolution, after that it buffers every 5 to 10 seconds for 5 to 10 seconds and this is during bonus time. I tried it again this morning at 2:30 am and videos were unwatchable above 480p.


I can't remember if this was ever mentioned, but when you want to watch something in a resolution higher than 480p you will most likely need to turn off, or snooze, your Video Data Saver.  The VDS deliberately throttles the service speed when streaming to such that is amenable to 480p, but not higher resolutions.  This is done to help save data, as streaming in HD can use up to 3GB or more per hour, vs. around 700MB per hour for SD (480p).  

 

Hope this helps.  Smiley Happy   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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Junior

Re: State error code 12.1.9 30.101 Off and on for the last week

GabeU

I used to set the download size manually when I used this quite some time ago but I simply forgot to do it until your reminder. When data was flowing flawlessly some time ago I had to be careful not to have it consumed with tests. I didn't really give it a thought this time since I can't download videos at a resolution higher than 480p. The consequense of that is having15 gigs available at the end of the month. Last month I had 19 left. Right now I have 53% available out of 50 gigs. Very wasteful. I ran Testmy.net last night and this morning it had used 6.8 gigs. Freaked me out until I remembered the test eats it up. I'm hoping I'll get back to having to conserve and I appreciate your suggestion.

 

I'm hoping that Amanda is going to discover the cause of the errors but I have a semi-unrelated question: when you open  a Hughes page to either read email, check data usage, or even reach this page, does it take less than 45/55 seconds to load the password page and an additional 45/55 seconds after that? I had been leaving my email open but due to, I assume, slow response times I'm logged out constantly and logging back in a nearly a minute is frustrating. I just want to know if that is system wide or an issue here. Not the logging off, the time to load.

Appreciate the reminder.

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Junior

Re: State error code 12.1.9 30.101 Off and on for the last week

GabeU

I have never use VDS. I had to look it up. There's only a couple of video pages that I would set at 720 since when this is working properly I can eat up 50 gigs with 5 days to go in the month. Sometime I'd like to see what 1080 looks like without the white spinning circle in the center of the picture but using the VDS is cool. Thanks for that.

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Distinguished Professor IV

Re: State error code 12.1.9 30.101 Off and on for the last week

@dfbeck

 

The HughesNet pages do tend to take a little longer for me than most pages, but nowhere near 45 seconds or so.  Maybe fifteen seconds or so.   Other pages, however, like you listed in a previous post, don't tend to take even that long.  Like when I click on Youtube in my favorites it opens in less than ten seconds.  Google and Twitter open even faster for me than Youtube.    

 

It's entirely possible that the slow speed you're experiencing when opening those web pages is tied to the the state codes you're seeing.  Hopefully the picture of the state codes will help Amanda in figuring out what's going on.  That 12.1.9 in the pic is troubling.  

 

BTW, if you're running automatic tests you can set it like in the picture below so that it uses the sizes mentioned.  Make sure to tick the nfw box, which means "no forwarding", as in no forwarding the test size, or increasing the test size, when it doesn't last long enough.  I put it for every half hour and 12 times, but you can put it for whatever frequency you'd like.  It's "Combined", the aforementioned 25MB for download and 4MB for upload, and nfw checked.  Using 25MB for each test instead over 100MB should help to save some of that data, even if you do have a lot left at the end of the month.  You never know when you might need a lot of it.  Smiley Happy 

 

Capture.JPG 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

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Junior

Re: State error code 12.1.9 30.101 Off and on for the last week

GabeU,

 

I get about the same response when logging into Youtube or other sites, it's just the Hughesnet site that's slow. I going to assume it's just one of those things inherent in the system. You answered the question so I'll leave it at that.

 

On the random data size of Testmy.net, very sage advice. I was in a hurry Saturday and let the test run on automatic. I checked it Sunday morning to find it had consumed 7.3 gigs! I'd be in a serious bind if I didn't have so much available. 21 gigs available for 8 days sounds like alot but it isn't when 300 to 800 megs is going out every 30 minutes on top of normal browsing. Thanks again.

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Moderator

Re: State error code 12.1.9 30.101 Off and on for the last week

Hi dfbeck

 

Thanks for the follow up and added info. I've just run a remote speed test to your equipment which came back at 24.4Mbps down/2.6 up. 

 

Gabe's advice that using a large file size is better is absolutely correct and why our engineers recommend running the manual size option. I've added some additional data to your token bucket if you run out early since you're doing some tests for us. If something happens tonight please take note and I can check it in the morning when I come in.  The modem appears to have been rebooted about 4 hours ago, so most of the recent data is wiped.

 

~Amanda

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Distinguished Professor IV

Re: State error code 12.1.9 30.101 Off and on for the last week

 

@dfbeck

 

I'm glad I was able to help.  I do hope that the response time of your HughesNet related pages improves a bit for you, though.  Smiley Happy    

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro